Cash that arrives later than it should
Debtor follow-up gets done when someone has time, which means it gets done inconsistently. Promises to pay are remembered rather than tracked, and disputes sit until the customer chases.
- Open debtor ledger
- About 380 invoices
- Follow-up before
- Ad hoc, when time allowed
- Chasing hours saved
- About 30 a month
- Target
- Days sales outstanding down
The situation
How to read this. The figures below are worked estimates, not a client result. They are modelled on the volumes a typical operational SME runs at, and the arithmetic is shown so you can put your own numbers in. We size the real case against your actual volumes before quoting.
A business carries around 380 open sales invoices at any time. Chasing is manual and it competes with everything else in the finance team's week, so it slips exactly when cash is tightest. Promises to pay live in someone's memory or a note, and a disputed invoice can sit for weeks before it reaches the person who could resolve it.
What we build
Follow-up runs on a schedule with risk scoring, so the accounts that matter get attention first. Promises to pay are recorded and chased on the date promised. Disputes are detected from the reply and routed to whoever can settle them, rather than sitting in the finance inbox.
Nothing that moves money is automated. An agent drafts the chase and prepares the run; a person approves.
The numbers that move
- Hours saved. Consistent, scheduled chasing removes roughly 30 hours a month of manual follow-up and note-keeping.
- Cash timing. The point is not only saving time, it is collecting sooner. A few days off average collection on a meaningful ledger is worth more than the admin saving.
- Disputes surfaced early. Routed on the day they appear rather than found at month end.
- Consistency. Every account gets the same treatment, including the ones nobody enjoys calling.
Put your own numbers in: open ledger value, current average collection days, and your cost of working capital.
Common questions
Only where you want it to, and only with approved templates on approved channels. Anything outside the routine path, including any dispute, goes to a person.
Where to go from here
Tell us what you'd like to do with AI.
Plain English is fine. We'll ask the technical questions on the call, and if we're not the right fit we'll say so on the first one.