Do our crews need to learn a new app?

Usually not. We push allocations and collect confirmations through the channel the field already uses, because adoption in field teams collapses the moment you introduce software they did not ask for.

What happens when the day falls apart?

A breakdown, no-show or overrun triggers a re-plan proposal rather than a phone round. The dispatcher chooses between options instead of rebuilding the schedule from scratch under pressure.

Can it handle certifications and compliance constraints?

Yes. Skills, tickets, certifications and asset service schedules are constraints in the allocation, so the system will not propose an assignment that would put an uncertified operator or an out-of-service asset on a job.

← SolutionsWorkflow · Operations

Dispatch and scheduling automation

The day is planned in a spreadsheet, adjusted by phone, and communicated in a WhatsApp group. It works, because your dispatcher is good. It does not scale, it does not survive their holiday, and nobody else can see the plan.

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Typical first build: 4 to 8 weeks
Runs against: Your existing systems
Dispatcher control: Retained, with override

The dispatcher problem

In most operational SMEs, the schedule lives in one person's head, supported by a spreadsheet nobody else fully understands. That person is usually excellent. They know which driver handles which site, which asset is due a service, which customer will accept a late slot and which will not.

The business risk is concentration. When they are away, the operation degrades. When volume grows, they become the bottleneck. And because the plan only exists in the spreadsheet and the phone calls, nobody upstream can see what is actually committed.

The aim is not to replace the dispatcher. It is to get what they know out of their head and into a system that assists them.

What we automate

Allocation

Jobs matched to crews, vehicles or assets against the constraints that actually apply: skills and certifications, location and travel time, asset availability and service schedules, customer time windows and SLA commitments. The system proposes, the dispatcher confirms or overrides, and the override is captured so the rules improve.

Communication

The allocation reaches the field automatically, through the channel your crews already use. Confirmations and status updates come back into the same record rather than into a group chat that nobody can audit later.

Exceptions

A no-show, a breakdown, an overrun or a late cancellation triggers a re-plan proposal rather than a phone round. The dispatcher decides. The difference is that they are choosing between options instead of rebuilding the day from scratch.

Visibility

One live picture of what is committed, what is running and what is at risk, available to sales and management without anyone having to ask the dispatcher for an update.

What it connects to

We integrate into what you already run: the hire or job management system, the CRM, the finance system, the telematics feed if you have one, and the messaging channel the field actually uses. There is no rip and replace, because a dispatch system that requires everyone to learn new software on day one is a dispatch system nobody will use.

Fixed scope and a fixed fee, on 20/30/50 milestone terms. No platform licence from us, and you own the cloud tenant it runs in. Where the shape of the work is not yet clear we start with a fixed-price discovery that converts into the build price.

Common questions

No. The system proposes an allocation and the dispatcher confirms or overrides it. Overrides are captured, which is how the rules get better, and it means the knowledge stops being trapped in one person's head.

Tell us what you'd like to do with AI.

Plain English is fine. We'll ask the technical questions on the call, and if we're not the right fit we'll say so on the first one.